Staff - Our Crew



For over 35 years Mr. Hensley has been actively involved as a property manager and consultant for commercial properties, apartment complexes, condominium associations, hotels and vacation ownership resorts. He has been an active participant and manager of each phase of development for a variety of properties and has been instrumental in helping to establish the successful operation of numerous projects owned by now prominent real estate syndicates. In 1979, Tom attained the designation of Certified Property Manager (CPM) from the Institute of Real Estate Management. and has been active since 1975 as a residential and resort developer. He served four years in the Navy and studied architecture at Ohio University and business management at San Diego State University. Mr. Hensley is a member of the Institute of Real Estate Management (IREM), a licensed real estate agent , and in 2003 he received his General Contractors License B from the State of California.


Barbara Hensley is Vice President, Personnel Manager, Risk Manager and an owner of The Helm Management Co. Mrs. Hensley received her Bachelor of Arts degree in psychology from San Diego State University in 1972. Thereafter she accepted a position with California First Bank as a Probate Assistant within the Real Estate Management and Probate Divisions of the bank's Trust Department. At California First Bank, Barbara developed a depth of expertise in property management, administration and personnel management. Since 1979, Mrs. Hensley has managed the insurance, personnel, rental, advertising and accounting divisions of The Helm Management Co. while being a member of CAI and is active in local organizations. In 2004, she received her California Real Estate Brokers License.  Barbara obtained her CMCA® and AMS® designations from CAI.


Association & Property Managers


After several years acting as an Information Technology consultant for The Helm, Ron has transitioned to working as a Property Manager . He assists in procuring bids for projects, attends meetings, meets with vendors on-site, supervises projects, prepares budgets and reserve studies. Mr. Ficalora's depth of knowledge in the field of Information Technology brought a new philosophy to Property Management, and allows The Helm to assume responsibility for maintaining networked systems that are installed at the individual properties, often at a significant discount over traditional consulting services. Prior to his relocation to San Diego, he was the co-owner of a Technology Consulting firm in Denver. Ron has a Bachelor's degree in Business with an emphasis in Information Systems Management from Metropolitan State College of Denver. In 2005, he received his California Real Estate License and became a CMCA® in 2007 and earned the designation of AMS® in 2009 through CAI.

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In 1997, Jonathon joined The Helm as a member of the maintenance staff where he serviced a variety of properties. He has served as General Manager for one of our Vacation Ownership Resorts, where his background in maintenance played an integral part in maintaining and improving the property according to budget and with the best interest of the property and owners in mind.  Mr. Stout is a Property Manager for our properties countywide with extensive experience with our Coastal and North County clients while also managing The Helm’s maintenance department. Mr. Stout’s educational background is in the field of Architectural Design. In 2004, he received his Real Estate License and he became a CMCA® in 2007 and AMS® in 2009 through CAI.

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In addition to maintaining her own property portfolio, Elizabeth assists with the transition of new properties and oversees the operations and schedules of fellow managers to ensure that deadlines are met. Ms. Hensley joined The Helm Management Co. full-time as an Executive Assistant after completing her Bachelor’s and Master’s degrees from Arizona State University and The George Washington University respectively. Prior to that, Elizabeth worked at The Helm over a period of six-years worth of summers and vacations as receptionist, accounts receivable specialist, office assistant, and data base administrator. While in D.C., she worked as a Communications Fellow for OWL: The Voice of Midlife and Older Women, writing press releases, creating newsletters, and developing promotional materials. In August, 2007 she became a CMCA® and earned the designation of AMS® in 2009 through CAI.

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Will Reiland first became a Helm staffer in 2002 when he was a member of the maintenance team. In July 2006, a broken hand restricted his duties in maintenance and Will began the transition to customer service, working with our customers to help answer their questions and resolve their concerns. For three years, he worked as an Assistant Manager, attending meetings, securing proposals, attending walk-throughs and overseeing projects. His background in maintenance helps to expedite service requests, as well as directing vendors to address specific repairs. In December 2008, he became a CMCA® and earned the title of Association Manager and assists in managing the Maintenance Department. In June 2015, Will continued his industry education and obtained his AMS® designation through CAI. 

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Claudia started with The Helm in 2006 when she graduated in May that year from San Diego State University with a Bachelor’s Degree in both Spanish & Hospitality & Tourism Management. In her early days at The Helm, Claudia handled escrow requests, maintained insurance policy files, and addressed customer service needs. After working as an Assistant Manager for three years, attending meetings, and helping management staff with projects, she obtained her CMCA® in 2008, followed up with her AMS® in 2013. Now, as an Association Manager, Claudia maintains a portfolio of associations and handles collections for our resort properties. Prior to joining The Helm, Claudia worked at Humphrey's by the Bay for three years, and Leonardo’s Restaurant for fifteen years. She is bilingual and assists many of our Spanish speaking customers.

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Joni Lewis brings a diverse background in property management that started in 1998 as an Assistant Property Manager for a smaller La Mesa property management company and quickly assumed the position of Regional Property Manager for their rental division, overseeing the day-to day operations and accounting of large apartment complexes, single-family homes, and commercial complexes. After six years, with an interest in accounting, she accepted a position with a large property management firm in San Diego as an Accounting Supervisor, where she also assisted in management of apartment and commercial complexes, auditing contracts, and overseeing construction proposals. Joni joined the team at The Helm in 2014.

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Angel started working for The Helm in 2012 as a Customer Service Representative at the front reception desk and helped coordinate projects with the maintenance staff. Angel is bilingual and often communicates with our Spanish speaking customers and maintenance staff. Over the last few years, Angel has moved from working reception to attending board meetings, acting as an Assistant Manager on some of our larger properties and overseeing onsite staff at these properties. He is currently working toward his CMCA® and has recently been assigned a small portfolio of properties to manage.

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Accounting/Administrative Staff


Donna brings a strong and diverse financial, administrative and accounting background to The Helm. Before relocating to San Diego in 1977, she was active in the banking and life insurance industries in Boston for seven years. She thereafter accepted a position with The Wickes Corporation, a San Diego based machine, tool, lumber and building supplies manufacturing company. During her five-year tenure with Wickes, Mrs. Harris specialized in the preparation of division and accounting reports, tax reporting, financial and lease administration. Since 1983, she has managed all of the financial responsibilities for The Helm, including the preparation of tax reports, balance sheets, income and expense statements, annual budgets, cash flow statements and accounts receivable reports, as well as assisting in the compilation of reserve studies. Donna is also a California Notary Public.

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After Kendra graduated from UCSD in 2001, she worked several years in the film industry doing set design and production. She returned to San Diego and joined The Helm in 2008. She is currently the Accounts Receivable Supervisor and an Assistant Association Manager. Kendra earned her CMCA® designation through CAI in November 2009.

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Sylvia has worked with The Helm in a variety of roles for over two decades. She worked the front desk at one of our timeshare resorts while managing housekeeping personnel prior to moving on to other opportunities in hotel management. Sylvia currently heads our escrow processing, working with agents, buyers and sellers to provide needed documents and information to facilitate the close of escrow process. Sylvia’s bilingual capabilities have been an important asset over the years, as well as her knowledge of many of the properties we work with.

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Kim Owens has been with The Helm since March of 2007 as an Accounts Payable clerk. She processes the bills for many of our properties and also sets up and maintains accounts on ACH. Prior to coming to The Helm, she worked in the finance office for the Grossmont Union School District over two years and as a branch administrator at Riso for six years. Kim plays an integral part in making sure property invoices are paid timely and accurately.

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Fran Croce came out of retirement to continue her career in bookkeeping and accounts payable. Fran has been with The Helm since 2009 and assists with payment of invoices and financial statement preparation.

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Chelsea is one of the newer team members at The Helm. She served as our front desk representative and one of the voices that you will hear when you call our office. Prior to working at The Helm, Chelsea worked as a Customer Service Representative at Bank of the West and Server. Chelsea is a recent graduate of San Diego State University, having earned her Bachelor’s degree in Social Science in 2013.

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Amena majored in business at Grossmont College and later attended cosmetology school in Northern California where she received her cosmetology certificate from the Academy of Cosmetic Arts. In 2006, she started her own business, Make-Up by Muah Beauty. She managed and operated her business through 2011 until she shifted her focus to real estate management. As an assistant property manager she was responsible for the management and rental of nearly 200 units. In 2014, Amena returned to San Diego and after a short stint as a temporary employee she joined The Helm full-time in 2015. Amena is bilingual and is able to assist our Farsi speaking clients.

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Maintenance Staff


Bill knowledge of maintenance and extensive experience has allowed him to build a trusted staff of qualified maintenance professionals. Prior to joining The Helm in 1994, Bill worked as an engineer on sport fishing boats and as a subcontractor. His depth of experience in a variety of trades, including plumbing, electrical, landscaping, and wood work, has proved instrumental in building an effective maintenance department. In addition, Mr. Reiland’s experience as an instructor in the Navy has positively influenced his ability to train and educate members of our maintenance staff, ensuring The Helm has a proficient and professional group of individuals working to meet our clients’ needs.



 Jose is a skilled craftsman well versed in a wide range of tasks involving plumbing, electrical, framing, and general construction projects. 





Additional Trusted Maintenance, Landscaping, and Housekeeping Staff - ADRIAN, AIDEE, ALEX, MARIA, MARIO, MIKE C., STEVE