Industry Designations

The Institute of Real Estate Management (IREM) is an international community of real estate managers dedicated to ethical business practices, maximizing the value of investment real estate, and promoting superior management through education and information sharing. An affiliate of the National Association of REALTORS, IREM is the home for all industry professionals connected to real estate management and the only organization serving both the multi-family and commercial sectors.

IREM offers a variety of membership types for professionals including those designations that The Helm Management Co. has earned by meeting high standards of education, experience, and ethical business practices:

  • Certified Property Manager (CPM)
  • Accredited Management Organization (AMO)

IREM has set the standard for best practices in real estate management and includes more than 18,000 individuals and 550 corporate members.

Holders of the CERTIFIED PROPERTY MANAGER® designation are educated by the IREM and have the experience to preserve and enhance the value of your real estate assets. As the social and economic factors affecting all types of investments become more complicated, the need for highly trained, experienced, and professional property and asset managers become more apparent.

Those who manage real estate must understand, and be able to deal with, the diverse factors which impact investments: the state of the economy, local and national legislation, tax regulations, energy and operating costs, local market conditions, monetary policies, controls and ordinances, public policies, population changes, and consumer trends, to name a few. CPM members receive training in and have experience with each of these elements within our complex environment.

As the diversity of investors increases, the demand for well-trained, competent property and asset managers increases. IREM's members have recognized this need and have focused their attention on providing the type of management services sophisticated institutional investors require. IREM's educational programs are designed and continually upgraded to meet the needs of its members and their clients' requirements. A CPM enrolls in continuing education courses to broaden their educational background and to give them the knowledge and tools to cope with today's complex problems and issues.

Your assets may include cash, stocks, bonds, real estate and others. They should also include a CPM.

An AMO Must Engage In Property Management

  •  An AMO shall be capable of performing duties for clients including but not limited to: Collection of rents and assessments, Supervision of employees at the properties, Contact with tenants and owners in regard to complaints, Purchase of minor operating supplies and repairs, Hiring and dismissal of employees at the properties, Purchase of major repairs (roofs, exterior paint, masonry, etc.), Purchase of major supplies (fuel, etc.), Preparation of specifications covering major expenditures, Consultation on major replacements, additions or remodeling, Negotiation of leases, Ordering and supervision of tenant decorating, Obtaining competitive bids on major repairs and alterations, Preparation of payroll deductions, social security taxes, etc., Payment of real estate and personal property taxes, Recommendations on rental rates, Preparation of operating budgets, or Other management activities.
  • An AMO shall exert due diligence for the protection of client's funds against all foreseeable contingencies. The deposit of such funds in an escrow, trust, or agency account with an FDIC, or equivalently insured financial institution, or as otherwise required by the management agreement, shall constitute due diligence.
  • An AMO shall not permit any of its employees to make any misleading or inaccurate representations to the public.
  • An AMO shall have at least one (1) CPM member in an executive position who directs and supervises the property management activity of the firm.
  • An AMO shall conduct its operation in such a manner so as to comply with the Code of Professional Ethics as prescribed for a CPM member and shall be responsible for the conduct of its employees and others over whom it has supervision or control.
  • Any action by an AMO emanating from its headquarters office or any of its branch offices or occurring at any of the properties it manages shall be subject to these Minimum Standards and Code of Ethics.
  • An AMO shall constantly strive to achieve and maintain a sound business reputation in the community, and shall encourage its employees and associates to take leadership roles in local, civic, and governmental organizations.
  • Each Accredited Management Organization® shall, whenever possible, have a written management agreement with each of its clients 

Operating Practices

  • An AMO shall use due diligence in selecting and placing tenants for its clients so as to ensure stability of the properties in compliance with all federal, state, and local laws and regulations.
  • An AMO shall not deny nor permit any of its employees to deny equal employment opportunity or equal professional services to any person for reasons of race, gender, religion, familial status, national origin, age, or handicap.
  • An AMO shall vigorously and legally pursue the collection of any rental accounts to insure prompt payment of rents and revenues when due.
  • In accordance with the management agreement, an AMO shall, on behalf of the client, demonstrate its experience, with diligence and imagination, in the marketing and merchandising of rental space.
  • In accordance with the management agreement, an AMO shall disburse the funds of the client in such a manner so as to make prompt payment of all obligations as they become due or as requested by the client.
  • In accordance with the management agreement, an AMO shall make reasonable efforts to conserve the resources of the client and shall take full advantage of discounts, purchasing opportunities, and other ethical means at its disposal when purchasing or contracting for supplies, services, or material on behalf of the client.
  • An AMO shall at all times keep and maintain accurate financial records properly marked for identification concerning the properties managed for its client and shall render a statement of receipts and disbursements in accordance with the management agreement in sufficient detail to reflect an account for the funds of the client and the status of the property. Such records shall be available for inspection at all reasonable times by each respective client.
  • In accordance with the management agreement, an AMO shall make or cause to be made regular physical inspections of the properties of its clients and shall not neglect to keep its clients informed as to the condition of the properties. The frequency of regular inspections shall be as mutually agreed upon with the client.
  • An AMO shall endeavor to expend funds of its clients with wisdom and integrity so as to achieve the greatest benefit for its clients.
  • An AMO shall not commingle its funds with any of the funds of its management clients but shall deposit all such funds in an FDIC or equivalently insured financial institution or as otherwise may be directed in writing by the client, and all such receipts and revenues shall be deemed to be trust funds held in trust for the clients or for the clients= accounts or as otherwise provided in the management agreement.
  • An AMO shall have sufficient staff and administration to ensure the capable handling of the client's property during any absence of the executive CPM from the office.
  • Neither an AMO nor any person connected with it shall receive from third parties or suppliers rebates, gifts with a value of more than fifty dollars ($50), or other consideration in connection with the management or property which is not disclosed to the client.
  • Neither an AMO nor others of the organization engaged in property management shall hold themselves out to anyone as being an AMO at any time before it is accredited or after the expiration or revocation of any accreditation.
  • An AMO shall advise the client of the need to obtain proper insurance.
  • An AMO shall assist in the negotiation of union contracts when called upon to do so.

Relations with the Institute of Real Estate Management

  • An Accredited Management Organization® shall remain in full compliance with all rules and regulations governing the AMO and shall report to the Institute of Real Estate Management any changes within the firm that may affect its status as an Accredited Management Organization® in a timely fashion.

CAI provides information and education to community associations and the professionals who support them. The Helm Management Co. prides itself on keeping its staff educated with the latest from CAI to better aid the clients they serve. Trust in The Helm, and the resources provided by CAI, to guide your association to a thriving community.

CAI Credentials

CPM®, AMO®, and CAI members must abide by the Code of Professional Ethics of the Institute of Real Estate Management. Any violation of this Code subjects the CPM®; and/or AMO® member to possible suspension or revocation of the designation. In addition, candidates must successfully complete a seminar on ethics in property management in order to qualify for CPM®, AMO®, and CAI designation.

IREM Code of Professional Ethics

AMO Code of Professional Ethics®

CAI Professional Manager Code of Ethics